Shipping & Returns
Shipping & Returns
Cristina Wurzer Handmade Bags & Accessoires
Free Shipping – European Union
We offer **free shipping for all orders within the European Union** – no minimum purchase required.
Shipping outside the EU is available at international rates. See table below.
Delivery Timelines
Following payment confirmation, orders are processed and dispatched within **1 to 7 business days**.
This allows us to meticulously inspect and package each handmade item with care and attention.
During peak seasons (such as Black Friday or Christmas), slight delays may occur. We thank you for your understanding.
Delivery Services
We work with reliable carriers, including **DHL, GLS, DPD**, and **Austrian Post**.
Delivery Address
Please ensure your shipping address is accurate at the time of purchase.
Cristina Wurzer is not responsible for delayed or undelivered orders due to incorrect address information.
Shipping Rates
| Destination Shipping | Shipping Cost | Free Cost |
| European Union | €0 | Always free |
| Rest of Europe | 18€ | Orders over €150 |
| Rest of World | €25 | Orders over €300 |
*International orders may be subject to local customs duties and taxes, which are the customer’s responsibility.*
Returns & Exchanges
We accept returns within **14 calendar days** of order delivery, in line with EU consumer protection law.
Return Conditions:
- Items must be **unused, undamaged, and in original packaging**.
- **Custom-made or personalized pieces are non-refundable.**
Return Shipping Costs:
**Return shipping is the responsibility of the customer.**
We strongly recommend using a **trackable delivery service**.
Return Procedure:
To initiate a return or exchange, please contact us at:
**info@cristinawurzer.com**
Include your order number and the item(s) you wish to return. Once approved, you will have **14 days to ship the item**.
Refund
Once we receive and verify the condition of your return, we will refund your original payment method.
Only standard delivery fees will be refunded (not express or upgraded shipping).
Exchanges:
If you would like to exchange an item, please contact us to check availability.
All exchange conditions follow the same return policy.
Legal Notice
This policy complies with EU Directive 2011/83/EU. Please consult the consumer protection regulations in your country of residence for additional rights.