Refund Policy

At Cristina Wurzer, our priority is to ensure your shopping experience is satisfactory in every aspect, including returns and exchanges. According to the consumer protection laws of the European Union, we are committed to providing you with the right to withdraw from a purchase and ensuring a transparent and efficient returns and exchanges process.

Returns and Withdrawal:

If you wish to withdraw from a purchase, in accordance with European laws, you have the right to notify us of your withdrawal within 14 calendar days from the receipt of the item. In this case, you will be reimbursed for the amount paid, including standard delivery costs, except in cases of express delivery or alternative methods chosen by you.

Return Process:

To initiate the return process, please contact us through the communication channels provided below. You will need to provide the order number and details of the item to be returned. Once we have received your withdrawal notice, you will have 14 calendar days to send the item back to us using a trackable shipping method. The return address will be provided during communication.

Condition of the Returned Item:

For the return to be accepted, the item must be in perfect condition, without signs of use, wear, or damage. All accessories, tags, and original packaging must be included. We reserve the right to assess the condition of the returned item before processing the refund.

Refund:

Once we have received the returned item and confirmed its appropriate condition, we will proceed with refunding the amount paid for the item, including standard delivery costs. The refund will be processed using the same payment method used for the original purchase, unless agreed otherwise.

Product Exchange:

If you wish to exchange an item for another, please contact us to discuss availability and exchange options. The same policies for the condition of the returned item apply to product exchanges.

We appreciate your choice of Cristina Wurzer for your handmade bags and accessories. If you have any questions or wish to initiate the return or exchange process, please contact us through the following means:

Email: info@cristinawurzer.com

Please note that this information is provided as a guide, and you should consult the specific legislation of your country for complete details regarding your consumer rights.